RMM integrations: NinjaOne, Datto RMM, and more

Connect your RMM to MSP Recapp to sync organizations, sites, and devices — and map agent coverage across your entire client base.

Your RMM is the authoritative record of managed endpoints across your clients. Connecting it to Recapp pulls in organizations (or sites) and their associated devices, letting you cross-reference agent coverage against your PSA client list and endpoint security tools. Recapp supports NinjaOne, Datto RMM, ConnectWise RMM (via CSV), and Level RMM.

Available RMM integrations

NinjaOne

Syncs: Organizations, Devices, Policies

NinjaOne uses an OAuth 2.0 client credentials flow. Recapp authenticates with the NinjaOne API using a Client ID and Client Secret, then syncs your organizations and their managed devices.

Required credentials

Field	Description
Region	Your NinjaOne hosting region: US (app.ninjarmm.com), EU (eu.ninjarmm.com), OC/APAC (oc.ninjarmm.com), or CA (ca.ninjarmm.com)
Client ID	Your NinjaOne API Client ID, found under Administration → Apps → API
Client Secret	Your NinjaOne API Client Secret from the same location

Device type filtering

After entering credentials, click Fetch Types to load the device types available in your NinjaOne environment. Select which types to include when syncing — Recapp auto-selects workstations and servers by default. Leave the filter empty to sync all device types.

Datto RMM

Syncs: Sites, Devices, Alerts

Datto RMM uses a regional API endpoint plus an API key and secret key pair. You must provide the correct API URL for your Datto RMM platform instance (e.g., zinfandel, pinotage, concord).

Required credentials

Field	Description
API URL	Your Datto RMM API endpoint URL, e.g. https://zinfandel-api.centrastage.net
API Key	Your Datto RMM API key
API Secret Key	Your Datto RMM API secret key

The API URL varies by platform. Common patterns include pinotage-api, merlot-api, concord-api, vidal-api, zinfandel-api, and syrah-api. Check your Datto RMM portal URL or admin settings to identify your platform.

Device type filtering

After entering credentials, click Fetch Types to load the device types from your Datto RMM account. Recapp normalizes Datto device categories into canonical buckets (workstation, server, network, ESXi, printer, mobile, other) and auto-selects workstations and servers.

ConnectWise RMM

Syncs: Agents, Devices, Alerts, Patches

ConnectWise RMM integrates via CSV upload rather than a live API connection. Export an agent report from your ConnectWise RMM portal and upload it directly inside Recapp.

Setup steps

1. Export from ConnectWise RMM

   In your ConnectWise RMM portal, generate a device/agent report and download it as a CSV file.

2. Add the integration in Recapp

   Go to Integrations → Add Integration and select ConnectWise RMM.

3. Upload the CSV

   In the setup dialog, upload your CSV export. Recapp parses the file and imports device records.

Because ConnectWise RMM uses CSV import, there is no live API sync. To refresh your device data, upload a new CSV export from ConnectWise RMM.

Level RMM

Syncs: Organizations, Devices

Level RMM connects with a single API key. Recapp uses the Level API to sync your organizations and their associated devices.

Required credentials

Field	Description
API Key	Your Level API key, found under Settings → API Keys in the Level portal

Default RMM

If you have multiple RMM instances connected, set one as your default RMM to indicate the primary device source for reconciliation. Open the three-dot menu on any RMM card and select Set as default RMM.