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Find answers to the most common questions about MSP Recapp below. If you can’t find what you’re looking for, open a support ticket from the Support page inside the app or visit app.msprecapp.com/support.
The Free plan lets you use MSP Recapp at no cost, but you must bring your own PostgreSQL 14+ database (BYOD). It supports up to 3 integrations, 500 synced devices, and 25 organizations.Paid plans include a managed database hosted by MSP Recapp:Pro and Enterprise also unlock Automations, advanced reports, custom branding, and — on Enterprise — device remediation, gap remediation, device snapshots, and roadmap influence.
On the Free plan, yes. You must connect a PostgreSQL 14+ database in Settings > Database before operational features (integrations, devices, organizations) become available.On Starter, Pro, and Enterprise plans, MSP Recapp provisions and manages the database for you. No database setup is required.See Connecting your own database for Free-tier setup instructions.
  • Free and Starter plans: up to 3 integrations.
  • Pro and Enterprise plans: unlimited integrations.
If you reach your limit, upgrade your plan in Settings > Billing to connect more integrations.
Yes. MSP Recapp supports multiple instances of the same integration type. For example, you can connect two separate ConnectWise Manage environments — each counts as one integration toward your plan limit.
A coverage gap is flagged when a device exists in one integration tool but is missing from one or more of the other tools where it is expected to appear. For example, if a device is tracked in your RMM but not in your PSA, MSP Recapp surfaces that as a gap so you can investigate and resolve it.
When MSP Recapp syncs data from an integration, it pulls in the list of companies from that tool. If a company from an integration has not been linked to one of your internal organizations yet, it appears as unmapped.To map them, go to Organizations and open the Unmapped tab. Map each company to an existing organization or create a new one.
Syncing is on-demand — there is no automatic background schedule. You trigger a sync manually from the Integrations page or from within a specific integration. This gives you control over when data is refreshed and avoids unexpected API rate-limit usage on your integration tools.
Yes. All API credentials and database connection passwords you store in MSP Recapp are encrypted server-side using AES-256-GCM with a master key held in secure vault storage. Credentials are never transmitted to or saved in client-side storage (such as browser localStorage).For more details, see Security settings and audit log.
Currently supported PSA integrations include:
  • ConnectWise Manage
  • HaloPSA
Autotask support is coming soon. Additional integrations are on the roadmap — Enterprise customers have roadmap influence to prioritize new integrations.
Automations let you create rules that automatically trigger actions — such as notifications or webhook calls — when specific conditions are detected in your reconciliation data (for example, a new coverage gap is found). Automations are available on Pro and Enterprise plans.
Yes. From the Profile tab in Settings, you can download an Export Integrations Config file and an Export Last Report file at any time.The Audit Log can also be exported as a CSV or PDF from the Security > Audit Log tab.
Go to Settings > Billing and click Manage Subscription. This opens the Stripe billing portal where you can cancel, update your payment method, or download invoices.Alternatively, use the Downgrade to Free card at the bottom of the Billing tab to switch to the Free plan immediately. Note that downgrading removes managed database access — you will need to connect your own PostgreSQL database to continue using MSP Recapp.