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Beyond your PSA, RMM, and endpoint security stack, MSP Recapp integrates with a broad range of additional tools — from backup and disaster recovery platforms to licensing, network monitoring, and remote access. Each integration follows the same lifecycle: connect with credentials, sync companies or accounts, then sync devices.

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Backup & Recovery

Syncs: Clients, DevicesAxcient x360Recover is a backup and disaster recovery platform for MSPs. Recapp connects via the Axcient API using a single API token. The same token also works for x360Cloud (Microsoft 365 backup).Required credentials

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Network Monitoring

Syncs: Tenants, DevicesAuvik is a network monitoring and infrastructure management platform. Recapp authenticates using an API key (used as a username) and an API secret (used as a password), and supports multiple regional endpoints.Required credentials
Syncs: Accounts, DevicesDomotz is a network monitoring and management platform. Recapp connects via the Domotz API using a single API key, with support for US, EU, and APAC regional endpoints.Required credentials

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RMM & Automation

Syncs: Tenants, ComputersImmyBot is an automated software deployment and endpoint management platform built on Azure AD. Recapp connects using your ImmyBot instance subdomain and an Azure AD app registration with a client ID and client secret.Required credentials

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Licensing & Billing

Syncs: Users, Licenses, Mailboxes, GroupsThe Microsoft 365 integration connects to a single Microsoft 365 tenant using an Azure AD app registration. Use this when you want to pull license and user data from one specific tenant — for example, your own MSP tenant or a single client’s environment.Required credentialsRequired Microsoft Graph application permissions (admin consent required):
  • User.Read.All — Read all users’ profiles
  • Organization.Read.All — Read organization info
  • Directory.Read.All — Read directory data
  • DeviceManagementManagedDevices.Read.All — Intune managed devices
This integration connects to a single tenant. If you manage multiple Microsoft 365 tenants through a CSP or GDAP relationship, use the Microsoft CSP integration instead.
Syncs: TenantsThe Microsoft CSP integration connects to your Microsoft Partner Center account and uses GDAP (Granular Delegated Admin Privileges) to access your customer tenants — eliminating the need for per-customer admin consent.Required credentialsAuthentication methodRecapp defaults to the SAM (Secure Application Model) / GDAP-delegated path, which requires a one-time sign-in by your SAM service account to capture a long-lived refresh token. After that, every sync uses your GDAP role assignments — no per-customer consent is ever needed.
1

Enter app registration details

Fill in your Azure Tenant ID, Client ID, and Client Secret.
2

Run the onboarding wizard (recommended)

Click Run Self-Service Onboarding Wizard to sign in as your SAM service account and capture the refresh token automatically.
3

Or paste a pre-generated refresh token

If you already have a SAM refresh token from CIPP or another tool, paste it into the Partner Refresh Token field and click Test SAM Token to validate it.
4

Save

Once the SAM token is validated, click Save to store the integration.
A legacy per-tenant client_credentials fallback is available for environments without GDAP relationships. This path requires each customer admin to grant consent individually and is not recommended for MSPs managing many tenants.
The app registration requires the following permissions with admin consent in your partner tenant:Microsoft Graph — Application: Device.ReadWrite.All, User.ReadWrite.All, Directory.ReadWrite.All, Organization.ReadWrite.All, DelegatedAdminRelationship.ReadWrite.All, DeviceManagementManagedDevices.Read.AllMicrosoft Graph — Delegated: AppCatalog.Read.All, DelegatedAdminRelationship.ReadWrite.All, Device.Read.All, Directory.ReadWrite.All, Organization.ReadWrite.All, User.ReadWrite.AllMicrosoft Partner Center — Delegated: user_impersonationOffice 365 Exchange Online: Exchange.ManageAsApp (Application), Exchange.Manage (Delegated)Office 365 Management APIs — Delegated: ActivityFeed.Read, ServiceHealth.ReadPartner Customer Delegated Administration — Delegated: PartnerCustomerDelegatedAdministration.ReadWrite.All
Syncs: Companies, SubscriptionsPax8 is a cloud marketplace platform for MSP licensing and subscription management. Recapp connects via the Pax8 API using a client ID and client secret.Required credentials

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Remote Access

Syncs: Sessions, Devices, Access GroupsScreenConnect (ConnectWise Control) tracks remote access sessions and the devices associated with them. Configuration for this integration is handled through the integration settings dialog after adding it.
ScreenConnect setup requires additional configuration steps after the initial connection. Use the Settings option on the integration card after adding it to complete the setup.

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Other

Syncs: Agents (via CSV)Tier2Tickets is a help-desk button and diagnostic tool. Because Tier2Tickets does not expose a live API, Recapp imports agent data via CSV file upload.Setup steps
1

Export from Tier2Tickets

Generate a device/agent export from your Tier2Tickets account. The expected CSV columns include: macAddress, machineName, lastSeen, domain, tags, and others.
2

Add the integration in Recapp

Go to Integrations → Add Integration and select Tier2Tickets.
3

Upload the CSV

In the setup dialog, upload your CSV export. Recapp parses the file, merges duplicates, and imports device records.
Because Tier2Tickets uses CSV import, there is no live API sync. To refresh device data, upload a new CSV export. You can also upload a CSV later by opening the Settings for the existing Tier2Tickets integration.