Generate and export MSP Recapp reports

Run pre-built reports on device coverage, gaps, stale agents, duplicates, and integration health in MSP Recapp — export to CSV or schedule automatic delivery.

The Reports page gives you structured views into the health and completeness of your MSP data. Every report is generated from the live data Recapp has synced from your integrations, so the numbers always reflect the current state of your environment. A summary row at the top of the page shows four headline figures — Unique Devices, Coverage Gaps, Stale Devices, and Duplicate Groups — before you open any individual report.

Available reports

Device Coverage

Device counts per organization across all integration types. Shows total unique devices per org alongside a per-integration breakdown. Useful for capacity planning and onboarding audits.

Coverage Gaps

Devices that are present in one integration category but missing from another expected category (RMM, Endpoint, PSA, etc.). Each row shows which tools found the device and which are missing it.

Stale Devices

Devices whose last check-in timestamp exceeds the configured variance threshold (shown in the report card subtitle). Each row includes the integration, last seen date, and how many hours overdue the device is.

Duplicate Devices

Devices with the same name appearing multiple times within an integration. Results are grouped by device name and show the organization, integration, and duplicate count per group.

Integration Health

Sync status, device counts, company counts, and error flags for every integration. Use this to confirm all integrations are syncing cleanly and to spot any that need attention.

Unmapped Companies

Integration companies that have not yet been mapped to an organization in Recapp. Each row shows the company name, the integration it came from, and the external ID from that integration.

Device Trends (Enterprise)

The Device Trends report is available on Enterprise plans. It shows historical device count trends across organizations over the last 30 days, surfacing net increases or decreases. The report card subtitle shows the net change since the trend window opened.

Opening and exporting a report

Click a report card to open the report. Recapp replaces the card grid with the full report table. Use the Back to reports button in the header to return to the card view.

To export the current report, click Export CSV in the report header. Recapp generates a CSV file and downloads it immediately. The CSV columns match what is displayed in the report:

CSV column reference

Report	Columns
Device Coverage	Organization, one column per integration, Total (Unique)
Coverage Gaps	Device, Organization, Found In, Missing From
Stale Devices	Device, Organization, Integration, Last Seen, Hours Overdue
Duplicate Devices	Device, Organization, Integration, Duplicate Count
Integration Health	Integration, Enabled, Sync Status, Last Sync, Devices, Companies
Unmapped Companies	Company, Integration, External ID

Scheduled Reports

Scheduled Reports is a paid feature. On the free plan the Scheduled Reports tab is visible but locked. Upgrade to configure delivery schedules.

The Scheduled Reports tab lets you configure automatic report delivery. You can set a report type, delivery frequency, recipients, and the format. Reports are sent on the configured schedule without you needing to log in and export manually.

Remediation History

The Remediation History tab (linked from the tab bar) shows a log of remediation actions taken within Recapp — device remediations and discrepancy dismissals. This tab requires a paid plan to access and is linked directly from the Reports page navigation.

The Remediation History tab navigates to /reports/remediation rather than rendering inline. Use your browser’s back button or the Reports sidebar link to return to the main reports view.