> ## Documentation Index
> Fetch the complete documentation index at: https://msprecapp.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions about MSP Recapp

> Answers to the most common questions about plans, integrations, data security, coverage gaps, syncing, and how MSP Recapp handles your data.

Find answers to the most common questions about MSP Recapp below. If you can't find what you're looking for, open a support ticket from the **Support** page inside the app or visit [app.msprecapp.com/support](https://app.msprecapp.com/support).

<AccordionGroup>
  <Accordion title="What is the difference between Free and paid plans?">
    The **Free** plan lets you use MSP Recapp at no cost, but you must bring your own PostgreSQL 14+ database (BYOD). It supports up to 3 integrations, 500 synced devices, and 25 organizations.

    Paid plans include a managed database hosted by MSP Recapp:

    | Plan       | Price      | Database                          | Integrations |
    | ---------- | ---------- | --------------------------------- | ------------ |
    | Free       | \$0        | BYOD (your own)                   | Up to 3      |
    | Starter    | \$20/mo    | Managed shared pool               | Up to 3      |
    | Pro        | \$49.99/mo | Managed shared (schema isolation) | Unlimited    |
    | Enterprise | \$99.99/mo | Dedicated isolated                | Unlimited    |

    Pro and Enterprise also unlock Automations, advanced reports, custom branding, and — on Enterprise — device remediation, gap remediation, device snapshots, and roadmap influence.
  </Accordion>

  <Accordion title="Do I need a database to use MSP Recapp?">
    On the **Free plan**, yes. You must connect a PostgreSQL 14+ database in **Settings > Database** before operational features (integrations, devices, organizations) become available.

    On **Starter**, **Pro**, and **Enterprise** plans, MSP Recapp provisions and manages the database for you. No database setup is required.

    See [Connecting your own database](/account/database) for Free-tier setup instructions.
  </Accordion>

  <Accordion title="How many integrations can I connect?">
    * **Free and Starter plans**: up to **3** integrations.
    * **Pro and Enterprise plans**: **unlimited** integrations.

    If you reach your limit, upgrade your plan in **Settings > Billing** to connect more integrations.
  </Accordion>

  <Accordion title="Can I connect the same integration type multiple times?">
    Yes. MSP Recapp supports multiple instances of the same integration type. For example, you can connect two separate ConnectWise Manage environments — each counts as one integration toward your plan limit.
  </Accordion>

  <Accordion title="What does 'coverage gap' mean?">
    A coverage gap is flagged when a device exists in one integration tool but is missing from one or more of the other tools where it is expected to appear. For example, if a device is tracked in your RMM but not in your PSA, MSP Recapp surfaces that as a gap so you can investigate and resolve it.
  </Accordion>

  <Accordion title="What does 'unmapped company' mean?">
    When MSP Recapp syncs data from an integration, it pulls in the list of companies from that tool. If a company from an integration has not been linked to one of your internal organizations yet, it appears as **unmapped**.

    To map them, go to **Organizations** and open the **Unmapped** tab. Map each company to an existing organization or create a new one.
  </Accordion>

  <Accordion title="How often does MSP Recapp sync data?">
    Syncing is **on-demand** — there is no automatic background schedule. You trigger a sync manually from the Integrations page or from within a specific integration. This gives you control over when data is refreshed and avoids unexpected API rate-limit usage on your integration tools.
  </Accordion>

  <Accordion title="Is my data secure?">
    Yes. All API credentials and database connection passwords you store in MSP Recapp are encrypted **server-side using AES-256-GCM** with a master key held in secure vault storage. Credentials are never transmitted to or saved in client-side storage (such as browser localStorage).

    For more details, see [Security settings and audit log](/account/security).
  </Accordion>

  <Accordion title="What PSA integrations are supported?">
    Currently supported PSA integrations include:

    * **ConnectWise Manage**
    * **HaloPSA**

    **Autotask** support is coming soon. Additional integrations are on the roadmap — Enterprise customers have roadmap influence to prioritize new integrations.
  </Accordion>

  <Accordion title="What is Automations and which plans include it?">
    Automations let you create rules that automatically trigger actions — such as notifications or webhook calls — when specific conditions are detected in your reconciliation data (for example, a new coverage gap is found). Automations are available on **Pro** and **Enterprise** plans.
  </Accordion>

  <Accordion title="Can I export my data?">
    Yes. From the **Profile** tab in Settings, you can download an **Export Integrations Config** file and an **Export Last Report** file at any time.

    The Audit Log can also be exported as a CSV or PDF from the **Security > Audit Log** tab.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Go to **Settings > Billing** and click **Manage Subscription**. This opens the Stripe billing portal where you can cancel, update your payment method, or download invoices.

    Alternatively, use the **Downgrade to Free** card at the bottom of the Billing tab to switch to the Free plan immediately. Note that downgrading removes managed database access — you will need to connect your own PostgreSQL database to continue using MSP Recapp.
  </Accordion>
</AccordionGroup>